Orders & Refunds
T&Cs Agreement
I agree that I am knowledgeable about using the products purchased and that I am either qualified or currently enrolled in relevant training. I understand that all products and equipment purchased from The Lash Collection® are used at my own discretion and risk, and The Lash Collection® will not be held liable for any harm or damage.
Our retail and styling products are sold at wholesale prices and are only available to salons and therapists with the intent to retail in their salons. We reserve the right to cancel the order and issue a refund if the products are purchased for retail use.
Delivery Times:
Orders received (and paid) before 1pm will be processed and leave with the courier the same workday of ordering.
Orders processed after 1pm will be processed and couriered the next workday.
Please take note that the order is only confirmed once payment reflects.
Gauteng: 1-2 work days
Other major centres: 1-3 work days
Regional towns: 1-4 work days
Opening times:
8am - 5pm Mon-Fri
Delivery Terms:
Product orders over and above R2000 including V.A.T. will be delivered FREE OF CHARGE within South-Africa (Terms and conditions apply)
The courier is not able to accept cash or payments or stock on our behalf and the drivers only operates during office hours - Monday to Friday.
Delivery charges subject to change without notice.
This condition applies to central areas only. Regional orders will be posted, or extra charges will be added for courier services.
Postal orders will be charged at the normal post office rates.
Delivery charges for larger items of equipment and furniture will be quoted when ordering.
Any damaged or missing goods should be reported within 48 hours of receipt of order.
Claims after this elapsed period will not be entertained.
All re-deliveries of product/equipment orders will carry a further R120 delivery charge.
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Payment Terms
All deliveries are made on a C.O.D. basis only. Cash, credit cards and bank transfers are accepted.
How to pay
Payment for online orders can be made by debit card, credit card or instant EFT. All of our online payments are handled by Peach Payments, which allows easy, secure and instant payments to be made. You will be directed to a secure page to enter your card details or make payment by instant EFT.
Payment for orders placed over the phone or via e-mail can be made by instant EFT or ordinary EFT. For instant EFT payments, your Customer Service Representative will send you a secure email with instructions on how to make payment by instant EFT from PayFast.
BANK DETAILS FOR ALL REGIONS
Banking details for EFT payments:
Bank: Nedbank
Branch: Krugersdorp
Branch Code: 1988 41
Account Number: 1988 433 568
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Return Policies
If a replacement or credit is required due to product not to the liking of the recipient or not as expected the purchaser shall be liable for any return shipping and other charges that might arise. Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.
For exchanges - goods (in original packaging and unused) must be returned within 7 days from purchase and a 15% handling fee will be charged. – Due to the nature of our products we can’t accept any opened or used products for returns.
No money will be refunded – your “account” will be credited and it may be deducted from your next order.
Other Terms
The Lash Collection® shall not accept any claim/return by the customer unless submitted in writing and received by The Lash Collection® within Seven (7) days of receipt of goods.
All prices are quoted in Rand and include VAT
Goods are only sent out once payment is received.
While stock lasts
International Orders
Customer's own courier services to be arranged for orders leaving the SA border or please contact us to request a courier or postage quotation.
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RETURNING PRODUCTS THAT ARE NOT DEFECTIVE:
If for any reason you wish to return your product/s, you (the customer) may do so within 7 days of the products being delivered to you, provided the product/s have not been used, are complete, in their original condition, and sealed in the original packaging.
For products that are not defective, handling charges will be applicable. A discretional handling / administration fee of a minimum of 15% will be charged. This amount will be deducted off the refund / credit
In terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for non-defective items you (the customer) are liable for the delivery and collection costs of these products
Electrical items have a 3 month guarantee period. Please retain your invoice invoice during this period.
If you took advantage of a free delivery promotion and your order was delivered free of charge, you will be responsible for the cost of having the product retuned to us. The cost will be a delivery fee for delivery of the initial order, a collection fee which is equivalent to the delivery charge in your area and any handling fees that may be applicable. This still applies if the customer took advantage of a free delivery promotion. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded
According to the ECT Act, the consumer has a “cooling off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty however the online shopper would still be liable for the cost of returning the goods if they were dispatched / shipped within the 7 day period. The cost will be the delivery charge applicable to your area and any admin fees that may be applicable at The Lash Collection®’s discretion. This still applies if the customer took advantage of a free delivery promotion. This does not apply if the products have been assembled, partly assembled, or where the original packaging has been discarded
The Lash Collection® reserves the right to refuse the return of products that have been assembled, partly assembled, or where the original packaging has been discarded. Return of such products could carry charges at The Lash Collection®’s discretion
Quality control inspection can take up to 3 working days