The Lash Collection® T‘s & C’s

The Lash Collection® only allows professional product orders for certified lash & brow artists. Retail items are available for purchase by end consumers. The Lash Collection® reserves the right to cancel an order should Certification not be able to be provided.

In the case a first time online shopper does not send through their certification within 24hour once an order has been placed, The Lash Collection® will refund the order minus the transaction fees for the payment gateway.

Please note that during the COVID-19 pandemic, NO exchanges or refunds are permitted for non-defective product purchases. 

The Lash Collection® is a business in the Lash & Brow industry that specialises in quality  products for lash & brow treatments.

Subject to availability and receipt of payment, requests will be processed within 3-5 days and delivery confirmed by way of courier.

The provision of goods and services by The Lash Collection® is subject to availability. In cases of unavailability, The Lash Collection® will refund the client in full within 30 days.

Please note that during the COVID-19 pandemic, NO exchanges or refunds are permitted for non-defective product purchases.

The Lash Collection® shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: https://www.polity.org.za/attachment.php?aa_id=3569

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the The Lash Collection® bank account, the details of which will be provided on request.

Credit card transactions will be acquired for The Lash Collection® via PayFast who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to https://www.payfast.co.za to view their security certificate and security policy.

Customer details will be stored by The Lash Collection® separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to https://www.payfast.co.za

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

The Lash Collection® takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

This website is governed by the laws of South Africa and The Lash Collection® chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

The Lash Collection® may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Email: info@thelashcollection.co.za    Telephone:+27 (0)21 555 1517/8