The Lash Collection® T‘s & C’s

Our Policy was last updated 03 August 2023. Thank you for shopping at The Lash Collection®

The Lash Collection® only allows professional product orders for certified lash & brow artists. Retail items are available for purchase by end consumers. The Lash Collection® reserves the right to cancel an order should Certification not be able to be provided.

In the case a first-time online shopper does not send through their certification within 24hour once an order has been placed, The Lash Collection® will refund the order minus the transaction fees for the payment gateway.

Customer satisfaction is our top priority. Please note that in the unusual circumstances of receiving a faulty item, the fault needs to be addressed to our Accounts Team at the earliest opportunity, at a maximum of 5 days from receipt of the item. Please contact within 5 days of delivery to organise a refund or exchange.

The consumer will have to pay the costs to return the goods. The Lash Collection® is not responsible for covering shipping costs on exchanges. Sale items cannot be returned or refunded. 

After 7 days from delivery, all products are nonrefundable and nonexchangeable.

Order Confirmation: Upon successful placement of an order on our website, you will receive an email confirmation containing your order details, including the shipping address and product(s) ordered.

Order Processing: We aim to process and dispatch orders within 1-2 business days after receiving payment confirmation. However, please note that processing times may be subject to change due to unforeseen circumstances.

Shipping Partners: The Lash Collection partners with reputable courier services to ensure timely and secure deliveries.

Shipping Costs: Shipping charges are calculated based on the shipping address. The applicable shipping fee will be displayed at checkout.

Tracking Information: Once your order has been dispatched, you will receive an email notification with tracking details to monitor the delivery status.

Tracking Assistance: For any concerns regarding order tracking, you may contact our customer support team for assistance.

Free shipping is offered for product orders with a total value of R2000 or more.

Free Shipping Exclusions: The Lash Collection offers free shipping on product orders over R2000. However, please note that free shipping is not available to high-risk areas.

High-Risk Areas: High-risk areas are defined as regions that may present challenges and pose risks to the successful and timely delivery of packages. These areas can include but are not limited to remote locations, conflict zones, politically unstable regions, areas with severe weather conditions, or places with limited access to transportation and logistics services.

Payment may be made via Visa Credit & Cheque Cards, Instant EFT, Debit Cards or by bank transfer into the The Lash Collection® bank account, the details of which will be provided on request.

Credit card transactions will be acquired for The Lash Collection® via PayFast who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.

The Lash Collection® is a business that supplies the Lash and Brow Industry of South Africa with the finest quality products to carry out professional salon treatments

The Lash Collection® shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Customer details will be stored by The Lash Collection® separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

The Lash Collection® takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

This website is governed by the laws of South Africa and The Lash Collection® chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

The Lash Collection® may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Email:    Telephone:+27 (0)21 555 1517/8